At heet28, your privacy is more than a legal obligation — it is our responsibility. This policy clearly sets out how we collect, use and protect every piece of information you share with us.
Heet28 protects all your personal information using 256-bit SSL encryption technology — the same security standard used by leading banking institutions in Malaysia.
Heet28 has never and will never sell, rent, or share your personal data with any third party for commercial marketing purposes without your explicit consent.
You have the right to access, correct, or delete your personal data at any time. Submit a request to our team and we will respond within 7 business days.
Heet28 is an online casino platform operating for Malaysian players. We understand that your trust is our most valuable asset, and protecting your personal data is a top priority in every operational decision we make.
This Privacy Policy is drafted in accordance with international data protection principles and is intended to ensure you always know what information we hold about you, why we need it, and how you can control it. We encourage you to read this document carefully and to contact us if you have any questions.
Heet28 only collects data that is strictly necessary to provide a safe and quality service. The types of data we may collect are as follows:
| Data Categories | Examples of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration forms, KYC verification |
| Contact Information | Email address, phone number, residential address | Registration forms, account profile |
| Financial Data | Payment methods, deposit & withdrawal records in MYR | Transactions via Touch 'n Go, DuitNow, FPX, and more |
| Usage Data | Gaming history, login activity, platform preferences | Automated platform systems |
| Technical Data | IP address, browser type, operating system, device ID | Server logs, cookies |
| Communication | Live chat records, support emails, feedback | Interactions with the support team |
Every piece of data we collect is used for a clear and legitimate purpose. heet28 uses your personal data to:
Heet28 only processes your personal data where a valid legal basis exists. These bases include:
You have the right to withdraw your consent at any time without affecting the validity of any processing carried out prior to that withdrawal. To withdraw your consent, please contact us at support@heet28.net.
Heet28 does not sell, rent or trade your personal data to any third party for marketing purposes. However, we may share your data in limited circumstances, including the following:
Heet28 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality — login, session security, and language preferences | Session / 30 days |
| Performance Cookies | Analysing how users interact with the platform for improvement purposes | Up to 2 years |
| Functional Cookies | Remembering your preferences and settings for a more personalised experience | Up to 1 year |
| Marketing Cookies | Used only with your consent to display relevant promotional content | Up to 90 days |
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the heet28 platform.
The security of your personal data is heet28's top priority. We implement comprehensive technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
Data Retention Period:
Once the defined retention period has elapsed, your data will be securely deleted or anonymised in accordance with heet28's internal procedures.
As a heet28 user, you have the following rights regarding your personal data:
You have the right to know what personal data we hold about you and to obtain a copy of it. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you have the right to request a correction. You can also update your profile information directly within your account.
You may request the deletion of your personal data. Such requests are subject to our legal obligations to retain certain records for specified periods.
You may opt out of having your data used for direct marketing purposes at any time. Contact us or click the "unsubscribe" link in any of our marketing emails.
You have the right to receive your personal data in a machine-readable format (such as CSV) so it can be transferred to another service provider if needed.
In certain circumstances, you may request that we temporarily restrict the processing of your data — for example, while we are investigating a dispute relating to that data.
Heet28 is a platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from minors. Should we discover that a child's data has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.
If you suspect that a minor has registered for or is using the heet28 platform, please contact us immediately at support@heet28.net so we can take the appropriate action.
The heet28 platform may from time to time contain links to third-party websites or services. Please note that this Privacy Policy applies solely to the heet28 platform. heet28 is not responsible for the privacy practices of any third-party websites, and we encourage you to read their respective privacy policies before providing any personal information.
Heet28 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via your registered email or an in-platform notification at least 14 days before they take effect.
The date of the most recent update will always be displayed at the top of this page. Continued use of the heet28 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use and close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our team communicates in both Malay and English. We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, please state the nature of your request clearly in your email so we can process it efficiently.
Security and privacy are not just promises — they are how we operate every single day.
Heet28 operates in accordance with international data protection standards and complies with all applicable legal requirements.
All data is stored on servers protected by at-rest data encryption and strict multi-layered access controls.
Heet28 only sends you marketing communications if you have given your explicit consent. Unsubscribing is easy and available at any time.
All privacy and data requests are handled by our dedicated team within 3–7 business days.